Directory/Liam Kilby
Liam Kilby

Liam Kilby

Accepting new clients
Sussex, United Kingdom
1 certification
  • 1
    Implementation Certified
Project budget
  • £4,000 - £6,000
  • £6,000 - £10,000
  • £10,000 - £25,000
Charitable areas of expertise
  • Case management
  • Events
  • Fundraising
  • Grantmaking
  • Marketing
Operational and Strategic Services
  • IT & Digital
  • Process mapping
  • Project management
  • Technology selection
CRM & Technical Services
  • Data cleansing and validation
  • Database structure review
  • Export from existing data sources
  • Zapier integrations
Tools commonly worked with
  • Campaign Monitor
  • CiviCRM
  • Donorflex
  • Donorfy
  • Enthuse
Partner Type
  • Implementation Partner
  • Consultant Partner

Liam Kilby is a certified Beacon CRM partner

I work with charities and cultural organisations to improve their digital capabilities and make the most of Beacon.

With over 13 years of experience in the charity and arts sectors, I’ve worked on many projects to simplify operations and tailor Beacon to each organisation’s unique needs.

Whether you’re just starting with Beacon or looking to get more out of it, I can help you make it a CRM that truly works for you.

Having worked in-house at small- to medium-sized charities, I understand their unique challenges and can navigate the complexities of digital transformation with empathy and patience. My clear communication style and calm approach make implementing or migrating to a new CRM much less daunting.

Clients

Punchdrunk Enrichment
Break
The Poppy Factory
Britten Sinfonia
Hospice at Home
Women in Film and Television
Reviews
5
8 reviews

Excellent. Patient and supportive

Lawrence Cowan · Spina Bifida Hydrocephalus Scotland ·

Liam's support was excellent and made the whole process of moving across to Beacon a less daunting experience. We were moving across from an old services database which had become unfit for purpose. He was patient with the project team as we worked through exactly what we needed and our reporting needs. We now have a fantastic database with all of the functionality we need and the team feel much more empowered given its simplicity and Liam's guidance.

Gold Standard data provision

Polly Barker · Punchdrunk Enrichment ·

Liam oversaw the move of Punchdrunk Enrichment's CRM data from Raiser's Edge into Beacon, which including managing more than 20,000 records, financial and schools data. Liam's approach was methodical and highly organised which resulted in our total confidence in the project every step of the way. Liam also took the time to understand all our internal processes to ensure our Beacon CRM set-up would be perfect for us. I would definitely hire Liam again.

Goes above and beyond - a real pleasure to work with

Daisy Marsh · Punchdrunk Enrichment ·

We worked with Liam Kilby on the migration of our data from Raiser’s Edge NXT to Beacon CRM, and we couldn’t be more pleased with the experience. From start to finish, Liam was incredibly helpful, patient, and professional. Thanks to Liam’s support, the migration was smooth, efficient, and free of any major issues. We’re now fully up and running on Beacon and extremely grateful for his expertise and calm, methodical approach. We highly recommend working with Liam for any CRM transition.

Database Implementation Simplified!

Sarah Bunn · Break ·

Break moved from Donorflex (quite a complicated system compared to Beacon) to Beacon with over 110k records. Liam was a huge help to us; guiding our review and data sift, and how best to use it going forward. He has provided customisation that works for our organisation and processes that ensure we have the best system for our needs going forward. He has provided clarity where we have had confusion and resolutions to issues/challenges, which has given us confidence, all in under 6 months!

Liam has been brilliant supporting our successful implementation of Beacon

David Masters · The Poppy Factory ·

Liam has been very flexible and client focussed to help us transition from our old CRM to Beacon. He's taken time to learn The Poppy Factory way of doing things and has tailored Beacon to meet our needs, or has found solutions where change has been needed. Thank you!