Sonraí Data Solutions

The setup process was made remarkably straightforward thanks to the outstanding support and guidance we received from Rob Kearns. He was incredibly responsive to our questions, taking the time to thoroughly understand our unique processes and projects. Rob ensured that Beacon was tailored to our needs, optimising its functionality for our organisation. He provided online sessions, email support, and recorded training resources, all of which have proven invaluable to our team.

We were partnered with Rob Kearns who listened carefully to how our very complicated previous systems and processes worked. He took time to understand our organisation and most importantly focused on our people and how to best serve their needs. Rob offered practical advice and helped us to make decisions about what would work best for us. Rob has produced a CRM system with a great user-interface, that is intuitive, has improved our efficiency and streamlined our processes.

Rob built our Beacon CRM methodically and efficiently, taking great care and attention to detail over the creation of multifaceted forms and record types relevant to NCO’s often complex child membership set up including sensitivity of data and safeguarding needs. He worked to ascertain a detailed understanding of the balance of our organisational needs, field quotas & with future proofing in mind before smoothly and helpfully handing over administration of the system to a permanent staff member.