Directory/Torchbox
Torchbox

Torchbox

Accepting new clients
Bristol, United Kingdom
The Drum Awards for Digital IndustriesGood Leadership Award at the Employee Ownership conferenceBest Use of Social Media in a Search Campaign at UK Search Awards
1 certification
  • 1
    Implementation Certified
Accreditations
  • ISO 27001
Project budget
  • £6,000 - £10,000
  • £10,000 - £25,000
  • £25,000 - £100,000
  • £100,000+
Charitable areas of expertise
  • Case management
  • Events
  • Fundraising
  • Grantmaking
  • Impact reporting
Operational and Strategic Services
  • Change management
  • Design and branding
  • Digital architecture review
  • Fundraising strategy
  • Governance
CRM & Technical Services
  • Custom API integrations
  • Custom software development
  • Data cleansing and validation
  • Database structure review
  • Export from existing data sources
Tools commonly worked with
  • Access Charity CRM (ThankQ)
  • APIs
  • BigQuery
  • Campaign Monitor
  • Donorfy
Partner Type
  • Implementation Partner
  • Consultant Partner

Torchbox is a certified Beacon CRM partner

Torchbox is a 100% employee-owned digital agency that works with not-for-profit and public-sector organisations in the UK and internationally.

We bring deep sector expertise alongside specialist technical capability, with a dedicated team focused on CRM implementations and migrations.

Our services include:

  • CRM implementation and migration
  • User research and discovery
  • Service design
  • Content strategy
  • SEO (Search Engine Optimisation) and GEO (Generative Engine Optimisation)
  • Digital marketing
  • UX design and accessibility (WCAG compliance)
  • Website and digital platform design and build
  • Data strategy and analytics
  • Systems integration and API architecture
  • Digital transformation programmes
  • AI upskilling and applied AI adoption

We are committed to helping charities, nonprofits, and mission-driven organisations use digital more effectively to increase their reach, operational efficiency, and impact.

Find out more at: https://torchbox.com/

Media

Case studies

Clients

Oxfam
Mind
RNIB
Breast Cancer Now
Disasters Emergency Committee
Samaritans
Reviews
5
19 reviews

Onboarding Support

Ian Chapman · Leeds Mind ·

Torchbox provided excellent support throughout our onboarding to Beacon, helping us reach this important milestone with confidence. Their team was knowledgeable, patient, and collaborative, making the process feel smooth and well-guided. We really valued their expertise and the way they worked alongside us to ensure a strong foundation going forward. A great experience overall, and we’re excited to build on this next phase.

Torchbox do all they can to help

Duncan Jones · Football Foundation ·

Torchbox do all they can to help, no matter what the request, and demonstrate a fantastic degree of flexibility. Their developers take immense pride in the quality of their work and are extremely thorough in their analysis and implementation - minor inaccuracies are extremely rare and always rectified very speedily.

Genuinely transformative

Theo Ratcliff · Oxfam GB ·

Working with Torchbox has been genuinely transformative. Such enthusiastic, committed and happy people, Torchbox have been an absolute pleasure to work with.

Kept our focus on our users

Michael Keating · Samaritans ·

I can confidently say this project wouldn't have gone as well in the hands of any other agency. They helped keep our focus on our users and what Samaritans can do to help them either find support or support us.

Tried, tested & still innovative

Jim Sanders · RNIB ·

We're delighted to be partnering with Torchbox for this pivotal change programme. The Torchbox team impressed us throughout and demonstrated a mix of tried and tested service design, product development and software engineering approaches alongside a healthy dose of experimentation and innovative thinking. Having delivered similar scale transformation programmes for Oxfam and Samaritans, we're confident they'll be an excellent partner long-term for RNIB.