Directory/Torchbox
Torchbox

Torchbox

Accepting new clients
Bristol, United Kingdom
The Drum Awards for Digital IndustriesGood Leadership Award at the Employee Ownership conferenceBest Use of Social Media in a Search Campaign at UK Search Awards
1 certification
  • 1
    Implementation Certified
Accreditations
  • ISO 27001
Project budget
  • £6,000 - £10,000
  • £10,000 - £25,000
  • £25,000 - £100,000
  • £100,000+
Charitable areas of expertise
  • Case management
  • Events
  • Fundraising
  • Grantmaking
  • Impact reporting
Operational and Strategic Services
  • Change management
  • Design and branding
  • Digital architecture review
  • Fundraising strategy
  • Governance
CRM & Technical Services
  • Custom API integrations
  • Custom software development
  • Data cleansing and validation
  • Database structure review
  • Export from existing data sources
Tools commonly worked with
  • Access Charity CRM (ThankQ)
  • APIs
  • BigQuery
  • Campaign Monitor
  • Donorfy
Partner Type
  • Implementation Partner
  • Consultant Partner

Torchbox is a certified Beacon CRM partner

Torchbox is a 100% employee-owned digital agency that works with not-for-profit and public-sector organisations in the UK and internationally.

We bring deep sector expertise alongside specialist technical capability, with a dedicated team focused on CRM implementations and migrations.

Our services include:

  • CRM implementation and migration
  • User research and discovery
  • Service design
  • Content strategy
  • SEO (Search Engine Optimisation) and GEO (Generative Engine Optimisation)
  • Digital marketing
  • UX design and accessibility (WCAG compliance)
  • Website and digital platform design and build
  • Data strategy and analytics
  • Systems integration and API architecture
  • Digital transformation programmes
  • AI upskilling and applied AI adoption

We are committed to helping charities, nonprofits, and mission-driven organisations use digital more effectively to increase their reach, operational efficiency, and impact.

Find out more at: https://torchbox.com/

Media

Case studies

Clients

Oxfam
Mind
RNIB
Breast Cancer Now
Disasters Emergency Committee
Samaritans
Reviews
5
19 reviews

A game-changer!

Amber Kiwan · PATH ·

Working with Torchbox has been a game-changer for PATH. As a global non-profit organization with diverse audiences—from individual donors to institutional funders and international partners—we needed a web development partner who not only understood the technical aspects of building a great website, but also the strategic nuance of communicating impact in the nonprofit space. Torchbox delivered on both fronts. They take the time to understand our goals, our audiences, and our content, and consis

Like an extension of our team

Eleanor Baggley · Sue Ryder ·

The team at Torchbox very much felt like an extension of our own and felt equally as invested in creating a product that can truly make a difference.

Full of creative solutions

Octavia Reeve · Royal College of Art ·

Torchbox are helpful, efficient, approachable, have excellent project-management practices, and provide creative solutions to complex communication problems.

Collaborative partnership with outstanding outcomes

Nawal El Makni · Muslim Hands ·

Torchbox's collaborative approach and commitment to excellence ensured seamless coordination with our other marketing efforts, resulting in outstanding outcomes. We are grateful for the collaborative relationship we share with Torchbox, and their contributions played a pivotal role in our success. With their support, we were able to build awareness, drive engagement, and ultimately make a profound difference in the lives of those in need.

Engaged and organised from the start

Tom McGregor · King's College London ·

Entering into a collaboration to create a digital product can be quite a daunting prospect especially when, like us, you haven't had great experiences in the past. Right from the start, Torchbox were incredibly engaged and organised and that effort has not let up throughout our time working with them.