Directory/Torchbox
Torchbox

Torchbox

Accepting new clients
Bristol, United Kingdom
The Drum Awards for Digital IndustriesGood Leadership Award at the Employee Ownership conferenceBest Use of Social Media in a Search Campaign at UK Search Awards
1 certification
  • 1
    Implementation Certified
Accreditations
  • ISO 27001
Project budget
  • £6,000 - £10,000
  • £10,000 - £25,000
  • £25,000 - £100,000
  • £100,000+
Charitable areas of expertise
  • Case management
  • Events
  • Fundraising
  • Grantmaking
  • Impact reporting
Operational and Strategic Services
  • Change management
  • Design and branding
  • Digital architecture review
  • Fundraising strategy
  • Governance
CRM & Technical Services
  • Custom API integrations
  • Custom software development
  • Data cleansing and validation
  • Database structure review
  • Export from existing data sources
Tools commonly worked with
  • Access Charity CRM (ThankQ)
  • APIs
  • BigQuery
  • Campaign Monitor
  • Donorfy
Partner Type
  • Implementation Partner
  • Consultant Partner

Torchbox is a certified Beacon CRM partner

Torchbox is a 100% employee-owned digital agency that works with not-for-profit and public-sector organisations in the UK and internationally.

We bring deep sector expertise alongside specialist technical capability, with a dedicated team focused on CRM implementations and migrations.

Our services include:

  • CRM implementation and migration
  • User research and discovery
  • Service design
  • Content strategy
  • SEO (Search Engine Optimisation) and GEO (Generative Engine Optimisation)
  • Digital marketing
  • UX design and accessibility (WCAG compliance)
  • Website and digital platform design and build
  • Data strategy and analytics
  • Systems integration and API architecture
  • Digital transformation programmes
  • AI upskilling and applied AI adoption

We are committed to helping charities, nonprofits, and mission-driven organisations use digital more effectively to increase their reach, operational efficiency, and impact.

Find out more at: https://torchbox.com/

Media

Case studies

Clients

Oxfam
Mind
RNIB
Breast Cancer Now
Disasters Emergency Committee
Samaritans
Reviews
5
19 reviews

A great partnership that pushed us further

Ben Holt · Médecins Sans Frontières ·

Torchbox helped us explore our ideas, pushing us further than we would have gone ourselves, and worked really hard to understand our brand and our priorities, which will ultimately always be our frontline work with patients. MSF is not always the easiest client as we are particular about how we present ourselves, and there is no shortage of opinions and ideas. Torchbox embraced this and were very flexible while also pushing back when needed. It was a great partnership.

On the ball!

Glen Harrington · Youth Sport Trust ·

I've worked with a number of agencies across different projects, and I don't think I've ever worked with anyone that has been so engaged, timely and on the ball. It always felt like you didn't just consider it a job, you cared about the job. I hope that our relationship will continue for the foreseeable future.

Fantastic enthusiasm and hard work throughout

Maia Samuel · Women's Aid Federation of England ·

The team we work with at Torchbox are great - their enthusiasm for the project, communication and approach are fantastic. Launching our project was a huge undertaking and we're so grateful for the team's hard work in making it a success.

Flexible, expert, and high quality throughout

Neil Lawrence · Oxford City Council ·

We were delighted with how well Torchbox responded to the challenging timetable of our project, and how well they led us through its delivery. Their flexible approach, expert knowledge and high quality reports were significant elements in making the project a success.

A flawless delivery in just eight months

Sarah Toms · Wharton Interactive ·

It is pretty much unheard of that a project with this level of complexity could be pulled off in exactly 8 months, but it was—flawlessly—and all because we are partnered with Torchbox!