Directory/Torchbox
Torchbox

Torchbox

Accepting new clients
Bristol, United Kingdom
The Drum Awards for Digital IndustriesGood Leadership Award at the Employee Ownership conferenceBest Use of Social Media in a Search Campaign at UK Search Awards
1 certification
  • 1
    Implementation Certified
Accreditations
  • ISO 27001
Project budget
  • £6,000 - £10,000
  • £10,000 - £25,000
  • £25,000 - £100,000
  • £100,000+
Charitable areas of expertise
  • Case management
  • Events
  • Fundraising
  • Grantmaking
  • Impact reporting
Operational and Strategic Services
  • Change management
  • Design and branding
  • Digital architecture review
  • Fundraising strategy
  • Governance
CRM & Technical Services
  • Custom API integrations
  • Custom software development
  • Data cleansing and validation
  • Database structure review
  • Export from existing data sources
Tools commonly worked with
  • Access Charity CRM (ThankQ)
  • APIs
  • BigQuery
  • Campaign Monitor
  • Donorfy
Partner Type
  • Implementation Partner
  • Consultant Partner

Torchbox is a certified Beacon CRM partner

Torchbox is a 100% employee-owned digital agency that works with not-for-profit and public-sector organisations in the UK and internationally.

We bring deep sector expertise alongside specialist technical capability, with a dedicated team focused on CRM implementations and migrations.

Our services include:

  • CRM implementation and migration
  • User research and discovery
  • Service design
  • Content strategy
  • SEO (Search Engine Optimisation) and GEO (Generative Engine Optimisation)
  • Digital marketing
  • UX design and accessibility (WCAG compliance)
  • Website and digital platform design and build
  • Data strategy and analytics
  • Systems integration and API architecture
  • Digital transformation programmes
  • AI upskilling and applied AI adoption

We are committed to helping charities, nonprofits, and mission-driven organisations use digital more effectively to increase their reach, operational efficiency, and impact.

Find out more at: https://torchbox.com/

Media

Case studies

Clients

Oxfam
Mind
RNIB
Breast Cancer Now
Disasters Emergency Committee
Samaritans
Reviews
5
19 reviews

A clear, holistic roadmap for our ambitions

Tom Gibson · Be the Business ·

Torchbox's strategy work played a pivotal role in helping us establish a clear, holistic roadmap for our digital products. They brought structure, insight, expertise, and a healthy amount of challenge to the process! I was left with a much clearer sense of how we can make our ambitions a reality.

Thoroughly professional, personable, and genuinely invested in our success

Duncan Jones · Football Foundation ·

Over the last seven years I have worked with a number of different staff at Torchbox and have found them all to be thoroughly professional and personable individuals who genuinely care about their clients' success.

Thorough technical evaluation from kick off to launch

Caitlin Satterfield · People Lab ·

Torchbox did a fantastic job with their technical evaluation of our legacy platform and processes. Because of the discovery and commitment to understanding People Lab as an ecosystem, we were better able to collaborate, solve problems, and deliver an amazing product. Their thoroughness and team-wide level of understanding served us from project kick off to launch.

How collaboration should work

Nancy Elmahdy · American Heart Association ·

Torchbox approached this project in a way that a true collaboration should work. We had regularly scheduled check-ins, to consistently review the data. Together, we used our metrics to adapt and therefore adjusted our campaign activities to maximize our budget and drive results. Overall, we were very happy with the outcomes and we learned a lot about our target markets in key geographical regions for the Association.