Torchbox - Beacon CRM Service Partner Directory

About Torchbox

Torchbox is a 100% employee-owned digital agency that works with not-for-profit and public-sector organisations in the UK and internationally.

We bring deep sector expertise alongside specialist technical capability, with a dedicated team focused on CRM implementations and migrations.

Our services include:

CRM implementation and migration
User research and discovery
Service design
Content strategy
SEO (Search Engine Optimisation) and GEO (Generative Engine Optimisation)
Digital marketing
UX design and accessibility (WCAG compliance)
Website and digital platform design and build
Data strategy and analytics
Systems integration and API architecture
Digital transformation programmes
AI upskilling and applied AI adoption

We are committed to helping charities, nonprofits, and mission-driven organisations use digital more effectively to increase their reach, operational efficiency, and impact.

Find out more at: https://torchbox.com/

Videos

How London Museum Uses AI to Enhance Engagement

How to integrate accessibility into any stage of your digital project, with insights from RNIB

Case Studies

Samaritans

RNIB

Oxfam GB

Clients

Reviews

5.0 (18)

Write a review

Torchbox do all they can to help

5.0

Mar 16, 2026

Duncan Jones, Football Foundation

Torchbox do all they can to help, no matter what the request, and demonstrate a fantastic degree of flexibility. Their developers take immense pride in the quality of their work and are extremely thorough in their analysis and implementation - minor inaccuracies are extremely rare and always rectified very speedily.

Genuinely transformative

5.0

Feb 18, 2026

Theo Ratcliff, Oxfam GB

Working with Torchbox has been genuinely transformative. Such enthusiastic, committed and happy people, Torchbox have been an absolute pleasure to work with.

Kept our focus on our users

5.0

Feb 18, 2026

Michael Keating, Samaritans

I can confidently say this project wouldn't have gone as well in the hands of any other agency. They helped keep our focus on our users and what Samaritans can do to help them either find support or support us.

Tried, tested & still innovative

5.0

Feb 18, 2026

Jim Sanders, RNIB

We're delighted to be partnering with Torchbox for this pivotal change programme. The Torchbox team impressed us throughout and demonstrated a mix of tried and tested service design, product development and software engineering approaches alongside a healthy dose of experimentation and innovative thinking. Having delivered similar scale transformation programmes for Oxfam and Samaritans, we're confident they'll be an excellent partner long-term for RNIB.

A game-changer!

5.0

Feb 18, 2026

Amber Kiwan, PATH

Working with Torchbox has been a game-changer for PATH. As a global non-profit organization with diverse audiences—from individual donors to institutional funders and international partners—we needed a web development partner who not only understood the technical aspects of building a great website, but also the strategic nuance of communicating impact in the nonprofit space. Torchbox delivered on both fronts. They take the time to understand our goals, our audiences, and our content, and consis

Like an extension of our team

5.0

Feb 18, 2026

Eleanor Baggley, Sue Ryder

The team at Torchbox very much felt like an extension of our own and felt equally as invested in creating a product that can truly make a difference.